Reports of an Apple support app began making the rounds a year ago and now it looks like the company may be close to an official launch. The software is now available in the Dutch App Store, but our editors have confirmed the switch hasn’t been flipped for iOS users in the US, UK or Hong Kong. We’ve reached out to Apple for more information on availability and we’ll update this post if we hear back.
The app serves up product information and tips to help with any minor issues. It also helps you schedule a repair appointment at an Apple Store or with an authorized third-party who can assist with a more serious problem. There’s also the ability to chat, email or schedule a call with a support technician. You can view your recent support history to keep track of things as well.
What’s more, the Apple Support app also lists all the devices tied to your account. If you’re not sure of an exact model number and other information someone will need to help you, you have easy access to those details with this new iOS software. The app will also help you find answers and articles that are specific to the products you own, which will hopefully cut down on time spent searching for a fix.